For orders above £150, shipping is free, while those below £150 incur a fee of £4.50, with a delivery timeline of 2-4 business days; for orders above £200, shipping is free, but below that, it's £13.50 with a 1-2 business days delivery. For international shipping, orders above £200 are free, and those below incur an £13.50 fee, with an estimated delivery of 4-5 business days.

In the United Kingdom, return shipping is free, while for international returns, there is a fee of £13.50.

Please note your initial delivery charge is non-refundable and return fee will be deducted from the refunded amount. Any duties and taxes originally paid upon delivery will not be
reimbursed however please contact your local currier.

Discover Exceptional Quality at Onna London

At Onna London, we take pride in the exceptional quality of our handcrafted jewellery. Our pieces are made using a blend of treasured metals, including luxurious Gold Vermeil—a thick layer of 18ct solid gold beautifully applied to 100% recycled sterling silver. Unlike standard thin coatings found on brass, our Vermeil jewellery offers luxury at an accessible price.

Caring for Your Jewellery

When you’re not wearing your jewellery, we recommend displaying it in our unique keepsake box, away from direct sunlight. While travelling, store your pieces in the protective pouch they came in to prevent scratches and keep them looking their best. For occasional polishing, use the included cloth to gently rub the surface.

Tips for Pearl Care

It might surprise you to know that wearing your Freshwater Pearls actually enhances their luster over time! The natural oils from your skin help preserve their beauty, so feel free to wear them often. However, remember to keep them away from harsh chemicals, such as perfumes and cosmetics.

Exclusive Keepsake Boxes

At Onna London, we care about how you accessorize and present your jewellery. That’s why we provide a reusable keepsake box that not only looks stunning on your vanity but also features a small drawer and velvet pouch for safe storage. Our expertly designed boxes ensure your treasured pieces remain protected for years to come

Your order will arrive in our exclusive Onna London keepsake box. The reusable box aims to add a touch of luxury around your vanity area whilst functionally storing your precious pieces. Items purchased will also include a velvert travel pouch and a polishing cloth. Our mailing boxes are 100% recyclable.

Each transaction shall receive one exclusive keepsake box for free, however the option to purchase additional boxes for gifting (including travel pouch and polishing cloth) shall be available to add to cart.

We offer an easy 30-day returns for all our customers.

If an item arrives with any defects or damages, please email Inquiry@onnalondon.co.uk with your name, order number, any relevant images and a description of the issue within 48 hours of delivery.

All returns must be unworn with no signs of wear or damage and in its original condition and packaging (keep sake box and travel pouch).

Please return your order back to us in the original packaging it came in with tags still attached (if any). Please aim to use the same mailing box delivered in as no oversized or large mailing boxes will be accepted due to the potential increases of shipping rates. Similar or same size mailing box will be accepted.  Onna will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount where applicable. Should the returned item not meet the return guidelines, Onna has the right to deny a return and have the item re-shipped to customers.

Engraved andSaleProductsAll items that are engraved or on sale are not eligible for a return at any time and are final sale.

BundleBundle items can only be returned as a set. No individual item of a bundle can be returned for refund, store credit and/or size exchange.

Ear piecesUnfortunately we cannot accept earring exchanges or returns due to hygiene reasons, unless faulty.

You will be notified once returned item has been received and inspected for approval of refund. If approved, you will be automatically refunded to your original payment method. Please note: it can take some time for your bank or credit card company to process the refund.

Please note: items purchased through a third-party vendor (outside of Onna.co.uk) must be returned through the company that it was purchased from.

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Email Us on mail@onnalondon.co.uk